Refund policy

Returns

At Sweet & Sassy, we are committed to ensuring your satisfaction with every rental experience. If you're not completely satisfied with your rental, we're here to assist you.

Return Window and Conditions

Customers must return rented items by the day following the end of the rental period. For example, if an item was rented for 1 days, it should be returned on the 2nd day. Before returning, customers are required to report any faults or defects in the product.

Late Returns

A $25 late fee will apply if rented items are not shipped back on time. This fee is applicable to returns that exceed the rental duration plus shipping time (2-7 days), with an additional day included.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sweetandsassysleepovers.com.

Refund Processing

If a refund is deemed necessary, refunds for unused products will be issued based on the original payment method. The refund will be processed to the account used for the initial transaction. We aim to process refunds within 5 working days upon receiving and verifying the returned product's condition.

Damaged Products

Please note that no refunds will be provided for products returned in a damaged condition. This policy is strict and non-negotiable in the event of damage to rented items. Customers are responsible for ensuring proper care and handling of rented products to avoid damages.

Security Deposits

Security deposits may not be refunded under certain circumstances, such as initiating a chargeback against us. It is important to contact us before considering a chargeback to address any concerns or issues. Additionally, if a product is damaged by the customer, the security deposit will not be refunded.

Contact Us

For any inquiries or assistance, please contact our customer service team via email at info@sweetandsassysleepovers.com. We are dedicated to helping you with any concerns or queries you may have.